This is a cross-functional role with real impact on how the company operates and grows over the coming years.
Responsibilities:
Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role.
Analyze complex business needs and translate them into CRM and AI-based solutions.
Define and design AI agents, automated processes, and advanced workflows.
Lead and support solution implementation with customers, including hands-on involvement when needed.
Work closely with development and implementation teams.
Identify problems, propose solutions, and take full ownership from definition through execution.
Continuously improve internal workflows and delivery processes using AI.
Requirements
Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles).
Strong experience in defining business processes and complex system requirements.
Deep familiarity with the AI ecosystem (LLMs, agents, automation) – required
Strong systems thinking and ability to see the bigger picture.
Hands-on mindset, high level of autonomy, and strong sense of ownership
Excellent communication skills and the ability to lead customer-facing processes.
Nice to have:
Previous experience with CRM or SaaS products.
Experience designing or working with AI agents.
Background in technology consulting or business solutions.
Vibe Coding skills.
