Key Responsibilities
Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.
Experience: 3+ years in Enterprise Customer Success, Account Management, or B2B SaaS.Communication: Elite presentation skills with the ability to influence C-suite stakeholders.
Technical Aptitude: Basic understanding of APIs/scripting and advanced Excel proficiency (complex functions/queries).
Tooling: Experience with HubSpot, Salesforce, or Gainsight; demonstrated capabilities using AI tools to streamline workflows.
Logistics: Ability to support U.S. time zones and willingness to travel for on-site workshops and customer meetings.
Languages: High level proficiency in Hebrew and in English. Additional languages are a benefit.
