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This role sits at the centre of execution. Youll support our client executive team, solution architects, support engineers, deployment squad, and training leads – ensuring every post-sale interaction is coordinated, tracked, and elevated to our companys standard of excellence. You will also build systems to monitor collections, renewal timelines, and customer financials.
our companys customer relationships are strategic – we work with national agencies and critical infrastructure operators. Your job is to make sure every delivery is executed with clarity, speed, and rigor.
The Responsibilities
Cross-team operational coordination
Act as the operational right hand to our companys client executives, helping align customer priorities with internal execution.
Drive task and milestone tracking across solution architects, support, deployment, and training – ensuring no handoff is missed.
Build and maintain internal tools and views to visualize the customer journey across multiple workstreams.
Financial and renewal operations
Maintain clear visibility on customer revenue, invoicing, and collections in coordination with finance.
Track contract end-dates, renewal risk, and revenue exposure – building dashboards and alerts for leadership.
Prepare supporting material and ops-readiness for renewal conversations, including usage stats, delivery KPIs, and unmet needs.
Delivery health & issue management
Build and own reporting systems for implementation status, customer activity levels, issue escalations, and open action items.
Coordinate internal response during high-priority escalations: track resolution steps, timelines, and accountability.
Ensure structured follow-ups from deployments: validate remediation adoption, training completion, and customer engagement.
Systematization & documentation
Maintain shared visibility into execution: build dashboards, write playbooks, and track decisions that impact customer success.
Help drive internal alignment on priorities, especially where product, delivery, and customer success intersect.
Own the operational checklist for new deployments and expansions.