In this role you will:
Develop strong customer relationships and maintain fluent communication with our main Turkish broker
As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.
Receive all new development request and follow until delivered to the client
Follow implementation of new products to make sure they are functioning correctly and used as they should
Act as the main stack holder for high touch communication with the Turkish broker to optimize communication and engagement
Provide insights to customers to ensure that they get the most out of what we have to offer
Represent the voice of the customer within other departments in the company, to provide valid input
Work closely with product, R&D, support and management teams
Between 3-5 years experience as a Customer Success Manager or similar position
English level – highly proficient in spoken and written English – Must
Fluent in Turkish, both written and spoken
Excellent client-facing, presentation and internal communication skills
A make-it-happen hands-on personality and approach
Tech orientation with capabilities of creating tech-based processes
Technical skills for guiding customers through technical processes and communicate to R&D, System and Product
