Were seeking a hands on Field Support Customer Complaints Engineer to serve as the technical front line for EMEA customers
Diagnosing complex motion system issues
Driving rapid resolution and closing the loop with robust corrective and preventive actions.
Manage complaints end to end (from intake through root cause analysis and CAPA)
provide on site and remote support
Closely collaboration with Engineering, Quality, Operations, Planning, Purchasing, Project Management, and R D to protect customer uptime and product performance.
Diagnosing complex motion system issues
Driving rapid resolution and closing the loop with robust corrective and preventive actions.
Manage complaints end to end (from intake through root cause analysis and CAPA)
provide on site and remote support
Closely collaboration with Engineering, Quality, Operations, Planning, Purchasing, Project Management, and R D to protect customer uptime and product performance.
Requirements:
B.Sc. in Mechanical or Electrical Engineering with hands on experience
3+ years in field service, applications engineering, customer support, or manufacturing engineering for mechatronics/motion control systems
Strong analytical troubleshooting skills across mechanical assemblies, servo/drive electronics, motion controllers, and system integration.
Demonstrated experience with structured problem?solving and quality tools (8D, Ishikawa, 5?Whys, FMEA, GR R)
Clear, professional English-spoken and written; additional EMEA languages are an advantage.
Team player who performs well in intensive, dynamic environments and interfaces effectively with customers and cross?functional teams.
B.Sc. in Mechanical or Electrical Engineering with hands on experience
3+ years in field service, applications engineering, customer support, or manufacturing engineering for mechatronics/motion control systems
Strong analytical troubleshooting skills across mechanical assemblies, servo/drive electronics, motion controllers, and system integration.
Demonstrated experience with structured problem?solving and quality tools (8D, Ishikawa, 5?Whys, FMEA, GR R)
Clear, professional English-spoken and written; additional EMEA languages are an advantage.
Team player who performs well in intensive, dynamic environments and interfaces effectively with customers and cross?functional teams.
This position is open to all candidates.
