Join our team of documentation experts at our company!
Our team is made up of highly experienced technical writers, each bringing a unique set of skills to create top-notch documentation.
As part of our team, you will:
* Own the end-to-end documentation processes, including installation, configuration, admin help, and APIs.
* Take an important part in the overhaul and modernization of the documentation set to support:
o Unification across product areas
o Improved content reuse, modularization, and content architecture
o Consistent and user-focused terminology
* Collaborate with Product, UX, R&D, and Support to ensure content reflects current product behavior and strategic direction.
* Contribute to microcopy and embedded help to improve in-product guidance.
* Identify and implement best practices for content strategy, SEO, and information architecture.
* Analyze documentation effectiveness through feedback, analytics, and support cases.
* Contribute to the documentation teams internal leadership through knowledge sharing and mentoring.
Our team is made up of highly experienced technical writers, each bringing a unique set of skills to create top-notch documentation.
As part of our team, you will:
* Own the end-to-end documentation processes, including installation, configuration, admin help, and APIs.
* Take an important part in the overhaul and modernization of the documentation set to support:
o Unification across product areas
o Improved content reuse, modularization, and content architecture
o Consistent and user-focused terminology
* Collaborate with Product, UX, R&D, and Support to ensure content reflects current product behavior and strategic direction.
* Contribute to microcopy and embedded help to improve in-product guidance.
* Identify and implement best practices for content strategy, SEO, and information architecture.
* Analyze documentation effectiveness through feedback, analytics, and support cases.
* Contribute to the documentation teams internal leadership through knowledge sharing and mentoring.
Requirements:
5+ years of experience documenting highly technical enterprise software
Proven ability to plan, lead, and execute strategic documentation initiatives
Strong understanding of content reuse, conditional logic, and modular design (MadCap Flare expertise is a strong advantage)
Must have hands-on experience designing, building, and using AI-powered agents or workflows to support technical documentation (e.g., documentation assistants, content-generation pipelines).
Experience working in an Agile development environment with cross-functional teams
Experience with version control (GitHub/GitLab), CI/CD concepts, and developer workflows
Ability to simplify complex technical information for multiple audiences
Strong interpersonal skills, with the ability to drive collaboration and alignment across teams
Nice to Have:
Experience documenting PAM, IAM, or cybersecurity solutions
Familiarity with DITA, topic-based authoring, or headless CMS approaches
Prior experience leading content audits and migration plans.
5+ years of experience documenting highly technical enterprise software
Proven ability to plan, lead, and execute strategic documentation initiatives
Strong understanding of content reuse, conditional logic, and modular design (MadCap Flare expertise is a strong advantage)
Must have hands-on experience designing, building, and using AI-powered agents or workflows to support technical documentation (e.g., documentation assistants, content-generation pipelines).
Experience working in an Agile development environment with cross-functional teams
Experience with version control (GitHub/GitLab), CI/CD concepts, and developer workflows
Ability to simplify complex technical information for multiple audiences
Strong interpersonal skills, with the ability to drive collaboration and alignment across teams
Nice to Have:
Experience documenting PAM, IAM, or cybersecurity solutions
Familiarity with DITA, topic-based authoring, or headless CMS approaches
Prior experience leading content audits and migration plans.
This position is open to all candidates.
