You should apply if you are a self-motivated individual with the ability to perform under pressure in a dynamic environment – we offer a great working environment in a successful company and development opportunities going forward.
The NOC Technical Support will report to NOC Team Leader.
Key Responsibilities
Monitor production systems, applications, and business processes in real time to ensure service availability and early issue detection.
Detect, analyze, and respond to technical incidents with a strong sense of urgency.
Diagnose issues across complex environments and drive resolution using structured troubleshooting.
Communicate clearly and professionally with internal and external stakeholders during incidents via email and calls.
Collaborate closely with R&D, infrastructure, and support teams during incident investigation and resolution.
Maintain accurate incident documentation, logs, and handovers between shifts.
Configure, improve, and maintain monitoring dashboards, alerts, and reports.
Participate in post-incident reviews and contribute to continuous knowledge base improvements.
Work in a 24/7 shift rotation, including nights, weekends, and holidays.
Strong analytical and problem-solving skills.
Ability to investigate technical issues under pressure and make sound, data-driven decisions.
Excellent verbal and written communication skills in English.
High level of responsibility, ownership, and attention to detail.
Availability for shift work (nights, weekends, holidays).
