Were looking for an experienced Tier 2 Technical Support with a creative mind and extraordinary investigation skills to join our team.
The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.
Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products.
The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.
Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products.
Requirements:
At least 3 years experience as a Tier 2 Support (or similar technical role)
SQL: Extensive knowledge and hands-on experience (complex queries and deep data analysis)
AI Models: Experience working with AI models (LLMs), with a focus on Gemini
System Monitoring: Proficiency in Coralogix and Preset for log analysis and dashboarding
Tech Stack: Experience with REST APIs and web-based troubleshooting
Analytical Skills: A proactive "problem-solver" approach with a high level of technical understanding
Multi-tasker, self-learner, proactive and a team player
Ability to comply with tight deadlines and self-prioritize
English – excellent written and verbal communication skills
Advantages:
Experience with AI-powered development and productivity tools (Claude, Cursor)
Experience working with Torq (Automation/Orchestration)
Scripting capabilities (Python)
Familiarity with ticketing systems such as Jira or Zendesk.
At least 3 years experience as a Tier 2 Support (or similar technical role)
SQL: Extensive knowledge and hands-on experience (complex queries and deep data analysis)
AI Models: Experience working with AI models (LLMs), with a focus on Gemini
System Monitoring: Proficiency in Coralogix and Preset for log analysis and dashboarding
Tech Stack: Experience with REST APIs and web-based troubleshooting
Analytical Skills: A proactive "problem-solver" approach with a high level of technical understanding
Multi-tasker, self-learner, proactive and a team player
Ability to comply with tight deadlines and self-prioritize
English – excellent written and verbal communication skills
Advantages:
Experience with AI-powered development and productivity tools (Claude, Cursor)
Experience working with Torq (Automation/Orchestration)
Scripting capabilities (Python)
Familiarity with ticketing systems such as Jira or Zendesk.
This position is open to all candidates.
