Responsibilities:
Own and manage the primary technical relationship for a portfolio of enterprise customers, establishing yourself as their trusted security advisor and focusing on strategic security outcomes.
Deliver continuous security posture assessments by leveraging the XM Cyber platform to translate complex technical findings into actionable, risk-based insights for customers.
Master the platform to drive maximum value for customers, guiding them on configuration, best practices, and new features to ensure successful adoption and ROI.
Drive remediation outcomes by acting as the liaison between customers and their internal teams (e.g., IT Operations, DevOps, Cloud Security), helping them prioritize efforts based on attack path analysis.
Proactively track and report on progress, delivering regular status updates and executive-level business reviews (QBRs) that demonstrate risk reduction and program success.
Act as a trusted advisor on exposure and attack path management, translating industry trends into proactive, tailored recommendations that enhance your customers' security posture.
Partner with the broader account team, including Customer Success Managers and Support Engineers, to ensure a seamless customer experience. Act as the lead technical escalation point to resolve complex challenges and champion customer needs with internal teams like Product and R&D.
5+ years in a customer-facing cybersecurity role (e.g., Customer Success Manager, TAM, Security Consultant), with proven experience managing and retaining a portfolio of large enterprise clients. Experience in a managed security service (MSSP) or cybersecurity SaaS company is a strong plus.
A strong technical foundation in security operations, specifically in vulnerability management, exposure remediation, and/or attack path management.
Hands-on experience with major cloud platforms (AWS, GCP, Azure) and their security principles.
Experience applying and advising clients on common security frameworks (NIST, CIS Controls, ISO 27001) and regulations (GDPR, HIPAA).
Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical practitioners and executive stakeholders.
Outstanding analytical abilities and an autonomous, self-driven learning style.
Native-level fluency in English.
