Youll take part in the creation, maintenance, and evolution of Ports documentation and knowledge base, shaping one of the first experiences users meet when they deploy and use the product.
What Youll Do
Document New Features and Updates: Partner with engineering and product teams to craft high-quality technical documentation for new and existing features. Youll help translate complex technical information into clear, developer-friendly documentation.
Add and Maintain API Documentation: Take part in maintaining the API documentation to ensure its comprehensive, up-to-date, and accessible, providing essential support for developers who integrate with our platform.
Lead wide-scale initiatives to improve internal & external processes, with or without agentic/AI-based workflows.
Write Guides and Tutorials: Write tutorials, how-to guides, and user manuals that support developers in effectively leveraging Ports capabilities.
Write User-Centered Documentation: Work with other teams to gather insights directly from users and developers to understand their needs and pain points, ensuring that the documentation meets real-world use cases and aids in seamless onboarding and usage.
Collaborate Across Teams: Work closely with product managers, designers, developers, and customer support to ensure the accuracy and quality of all documentation, while identifying opportunities to enhance clarity and usability.
Communicate the Port brand: ensure consistency and accuracy across all product documentation.
3-5 years of experience as a Technical Writer in the software or tech industry, with experience documenting technical products.
Strong technical proficiency and ability to understand and communicate complex engineering concepts, while adhering to Ports writing style.
Proficiency with Git and Markdown.
Fluency in English.
Familiarity with AI agents and/or agentic workflows, especially for content creation.
Experience with API documentation and tools like Swagger, Postman, or similar.
Excellent collaboration skills, with the ability to work cross-functionally with engineering, product, and support teams.
