Your Opportunity:
Operates as a Product Solutions Engineer with a dual-expert skillset: deep L2-L7 networking knowledge and the ability to read, write, and debug production code.
Serve as the primary technical bridge between the Product team and strategic customers, focusing 75% on customer-facing engineering initiatives.
Diagnose and resolve system issues using scripting, hot-patching, or by implementing long-term solutions within the system code.
Act as a liaison between Clients, Support, Sales, and R&D to translate complex customer requirements into engineering specifications.
Engineer solutions for unique deployment challenges and integration gaps by developing 3rd party integrations or custom scripts.
Leverage expert networking knowledge to troubleshoot complex connectivity issues.
Advocate for product features and quality improvements based on field feedback.
Operates as a Product Solutions Engineer with a dual-expert skillset: deep L2-L7 networking knowledge and the ability to read, write, and debug production code.
Serve as the primary technical bridge between the Product team and strategic customers, focusing 75% on customer-facing engineering initiatives.
Diagnose and resolve system issues using scripting, hot-patching, or by implementing long-term solutions within the system code.
Act as a liaison between Clients, Support, Sales, and R&D to translate complex customer requirements into engineering specifications.
Engineer solutions for unique deployment challenges and integration gaps by developing 3rd party integrations or custom scripts.
Leverage expert networking knowledge to troubleshoot complex connectivity issues.
Advocate for product features and quality improvements based on field feedback.
Requirements:
What You'll Need:
4+ years of technical experience in L2-L7 networking and IT infrastructure, combined with a solid R&D background.
Proficiency in reading, writing, and debugging code (Go, Python, Bash, etc.) to "hot patch" issues or build integration glue-code.
2+ years of experience in a customer-facing technical role (e.g., Solutions Architect, TAM, Field Engineer) handling enterprise accounts.
Exceptional communication skills with the ability to de-escalate critical situations.
Ability to travel occasionally (up to 20%).
Bachelors degree in Computer Science, Software Engineering, or a related field.
Full professional proficiency in English.
What You'll Need:
4+ years of technical experience in L2-L7 networking and IT infrastructure, combined with a solid R&D background.
Proficiency in reading, writing, and debugging code (Go, Python, Bash, etc.) to "hot patch" issues or build integration glue-code.
2+ years of experience in a customer-facing technical role (e.g., Solutions Architect, TAM, Field Engineer) handling enterprise accounts.
Exceptional communication skills with the ability to de-escalate critical situations.
Ability to travel occasionally (up to 20%).
Bachelors degree in Computer Science, Software Engineering, or a related field.
Full professional proficiency in English.
And Ideally:
Familiarity with industrial environments (OT) or specialized hardware.
Cybersecurity domain expertise with a focus on network-level anomalies.
Experience facilitating customer onboarding transitions from Sales to Support.
This position is open to all candidates.
