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We're on the lookout for a NOC Engineer to join our team in Jerusalem and work with a team of NOC engineers to support the operation of the network operation center.
Our NOC Engineers monitor, troubleshoot, and proactively manage customer engagements through technical analysis and outstanding communication skills in multiple channels.
What will your job look like?
Monitor the network, servers, hardware, routers, switches, firewalls, and remote technologies
Field incoming calls, help clients troubleshoot IT 1st level issues, diagnose network and server problems, and provide resolutions
Oversee the preventative maintenance of all networking equipment for various industries
Document all incoming calls and record the technical issues addressed in each call
Analyze data, build and provide reports base on that data
Maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call.