This role is ideal for an experienced Help Desk professional who is ready to go beyond user support, take ownership of organizational systems and develop professionally in the areas of System and Security.
Responsibilities
Provide technical support to employees across hardware, software, endpoint devices and organizational systems.
Troubleshoot Windows, Office, Microsoft 365, Outlook, Teams and end-user environment issues.
Install, configure and maintain computers, workstations and peripheral equipment.
Manage users, permissions and groups.
Troubleshoot basic network issues involving LAN, Wi-Fi, DNS, DHCP and VPN.
Work with Windows Server and Microsoft infrastructure environments.
Work with Linux environments.
Work with information security solutions including Endpoint Protection, EDR, MFA, Conditional Access and email security.
Handle information security incidents at the user and endpoint level.
Manage and harden endpoints in accordance with organizational security policies.
Coordinate with IT, network and information security vendors.
Document technical issues, solutions and operational procedures.
Participate in IT, infrastructure and information security projects across the organization.
At least 2 years of experience in a Help Desk or IT Support role.
Hands-on experience with Microsoft 365.
Knowledge and experience with Windows and Windows Server environments.
Basic to good networking knowledge, including TCP/IP, DNS, DHCP, VPN, LAN and Wi-Fi.
Familiarity with information security concepts and Endpoint Protection or EDR solutions.
Familiarity with MFA, permissions, access policies and user security.
Strong service orientation and excellent interpersonal skills when working with users.
Advantages
Experience with Microsoft Intune.
Experience with Microsoft Defender.
Experience with Conditional Access.
Familiarity with firewalls and Fortinet solutions.
Experience with backup and disaster recovery solutions.
Familiarity with virtualization and server environments.
Experience working in organizations subject to information security and compliance standards such as ISO 27001 or PCI DSS.
What Are We Looking For?
We are looking for a service-oriented, independent and curious IT professional who wants to do more than simply resolve user issues and is interested in understanding the infrastructure behind them.
Someone with a strong support background, a system-wide perspective and the motivation to grow professionally and take on broader responsibility across System, IT infrastructure and Information Security.
