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For a well-established and leading software company, we are looking for a senior leader to head the post-sales organization.
This is a key leadership role reporting directly to the CEO, with end-to-end responsibility for Customer Success, Professional Services, Support, and Customer Operations.
Key Responsibilities
• Lead and manage Customer Success, Implementation, Professional Services and Support teams
• Own the entire post-sales customer lifecycle, from onboarding and implementation through adoption, retention and growth
• Drive operational excellence, customer satisfaction and service quality
• Establish and monitor KPIs, SLAs and performance metrics
• Lead cross-functional initiatives with Product, R&D, Sales and Executive Management
• Improve processes, scalability and customer experience across the organization
• Manage managers and professional teams while maintaining a hands-on leadership approach