The Device Support Specialist will be joining a team of technicians and support representatives from other regions/countries.
The Device Support Specialist will support commercial and clinical trial patients utilizing the Medical Device for treating cancer diseases.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform patient and caregivers training on the Optune Medical Device or the TTF100/200A.
Reinforce and adjust patient training on at least a monthly basis as applicable.
Conduct regular patient visits to check the technical status of equipment and replace components as necessary.
Troubleshoot problems through a well-defined procedure.
Work closely with the Israel Sales Team, the European Clinical Team, Technical Support, and Commercial Operations, as well as Global Operations Center.
Take part in regular team meetings in person and on Teams
Travel to patient homes and Hospitals. (up to 60%70% travel)
Must have the flexibility to help in remote areas throughout Israel to help out colleagues
Keep a high level of training and knowledge updated through a deep understanding of position-related SOPs.
All approved travel expenses will be reimbursed.
The amount of travel required is dependent on patient needs and location, but could be as much as several hours per day.
Ensure activities comply with the applicable Quality System requirements.
On Call for patients after hours
Main area of travel needed: Jerusalem area and North of Israel, in certain specified areas
Minimum of an Associate`s Degree, Bachelors preferred
Knowledge:
Patient care experience or experience with home visits preferred (nurse, social worker, medical technician, medical assistant, nurse assistant, physical or occupational therapist or assistant, assisted living care provider)
Ability to lift up to 22 kg
Positive, energetic, service-oriented, and empathic disposition. Willingness to be flexible.
Basic technical skills – manipulating computer files, following test and troubleshooting procedures
Able to operate and solve problems independently with minimal supervision
Excellent communication skills in Hebrew and English
