setting direction, making structural and vendor decisions, and defining what "good" looks like, while also answering questions in real time, exercising sound judgment, and taking ownership when issues arise.
This is a highly visible leadership role focused on judgment, ownership, and practical execution.
Key Responsibilities
Information Security & Risk
Build and maintain a pragmatic information security and IT risk management program aligned with business priorities.
Lead security risk assessments and drive remediation in partnership with engineering, IT, and business teams.
Define and maintain security policies, standards, and secure-by-design practices in collaboration with our Product House organization.
Promote security awareness and accountability across the company, including ownership of employee security training programs.
IT Ownership
Own internal IT environment, including identity and access management (e.g., Okta), Google Workspace, endpoints, and core SaaS tools.
Ensure smooth employee onboarding and offboarding.
Act as a point of escalation for IT issues and access problems, including hands-on work.
Manage external IT service providers and helpdesk vendors, including SLAs and escalation.
Security Operations
Own the overall effectiveness of security monitoring, detection, and response.
Design and maintain preventive controls, processes, and readiness measures to reduce the likelihood and impact of data security incidents.
Ensure vulnerabilities, findings, and incidents are identified, prioritized, and addressed.
Lead preparation for security incidents, including incident response planning, tabletop exercises, and coordination with Legal, Product House, and external partners.
Stay current on emerging threats and translate them into practical, risk-based improvements for the business.
Audits, Customers & Vendors
Lead security audits and certifications (e.g., SOC 2, ISO 27001) and serve as the primary contact for auditors.
Personally own customer security questionnaires and security discussions.
Partner closely with Legal on privacy, regulatory, and contractual security matters.
Oversee the IT and security budget and manage relevant vendors and advisors.
8+ years of experience across IT operations and information security, preferably in a SaaS or cloud environment.
Hands-on experience with enterprise IT systems (e.g., Google Workspace, Okta) and security governance frameworks (SOC 2, ISO 27001).
Experience supporting audits, certifications, and customer security requirements.
Ability to manage vendors and drive outcomes through others.
Strong communication skills and sound judgment in balancing risk, speed, and practicality.
Security certifications (e.g., CISSP, CISM) are a plus, not a requirement.
Full professional proficiency in English is required.
