We are looking for an Application Support Specialist to join the Business Applications team.
The role includes day-to-day support for a wide range of business applications across the organization, working closely with business users, internal IT teams, external vendors, and cross-functional stakeholders.
The Application Support Specialist will serve as a key point of contact for application-related support, troubleshooting, user guidance, documentation, testing, and implementation activities. The role requires strong service orientation, technological understanding, independent learning capabilities, and the ability to understand business processes and translate them into system-related needs.
In addition, the role will support broader departmental and OCIO-related activities, including coordination, follow-up, preparation of materials, reporting, and support for cross-organizational technology initiatives.
Over time, after gaining a deep understanding of the organization’s systems, users, and business processes, the role may develop into broader responsibility for specific systems, process improvements, vendor coordination, and management of application-related projects.
Responsibilities
Provide ongoing application support to business users across multiple organizational systems, including handling user issues, service requests, operational questions, and application-related incidents.
Provide technical support for enterprise platforms including Salesforce, LMS, AI platforms, Veeva, and other systems that support the organization’s daily operations.
Work closely with business users, internal IT teams, and external vendors to resolve issues, support business needs, and promote system improvements.
Support the implementation of new systems, processes, enhancements, and changes, including testing, user acceptance testing, documentation, training, and go-live support.
Identify business needs and opportunities to improve processes through existing or new system capabilities.
Support the management of change requests, system enhancements, developments, and application improvements.
Support OCIO and cross-departmental Business Applications activities, including information gathering, task follow-up, coordination with stakeholders, and preparation of materials.
Assist in preparing presentations, status updates, reports, business stakeholders, and internal forums.
Participate in application-related projects and cross-organizational technology initiatives.
Gradually take ownership of specific systems, processes, improvements, and project-related tasks.
Perform additional tasks according to departmental needs and direct manager guidance
