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Were looking for a hands-on Technical Project Manager and spread our power. As part of the CTO operations team, you will focuses on improving deployment pipelines and internal tools by digging into logs, finding recurring issues, and reducing manual work. The role combines technical problem-solving with practical execution and coordination.
WHAT YOULL DO
Youll work with engineers and domain leads to help teams improve how they build and operate systems.
Help build and maintain the Unified Maturity Table, defining the technical parameters (workflows, support packages, other metrics) and their KPIs that conclude a domains readiness and maturity.
Partner with the team to refine internal AI agents by measuring the performance of their answers against human expert interventions.
Use cluster analysis (AI) of support ticket descriptions to identify recurring patterns, then design and implement automated workflows to streamline resolution.
Take part in driving the departments "operating system" by facilitating design meetings, managing cross-domain syncs, and ensuring the documentation and support packages required for daily execution are current and actionable.
Define and implement different thresholds by analyzing support ticket complexity, resolution times, and domain-specific friction.
Transition static maturity reports into live, dynamic dashboards with trend lines.
Lead design meetings to establish cross-functional standards for domain maturity and system health alerts.