In this role, you will also be responsible to:
Work across multiple customer-facing teams (Sales, Business Development, Product, Engineering, Customer Success) to improve the product's vision and to make global businesses and organizations successful.
Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. You help our employees and customers approach and resolve technical problems and design scalable services.
Gather requirements via client meetings and lead the solution design process jointly with customers, Business Development and Engineering
Develop capabilities and features based on customer requirements as well as to extend our connector capabilities via HTTP and SDK
Work closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for our platform enhancements
Accelerate development for roadmap features to address specific customer requirements
Improve internal processes, and promote knowledge sharing in the team, by contributing to our knowledge base
Prioritize and deliver outstanding customer service experience to our customers
Background in information systems, computing, engineering or equivalent industry experience preferred.
Have 10-15 years of experience in similar role
Technical background or a good understanding of technology and industry trends, especially in the app integration space
Strong working knowledge with APIs – RESTful
Sound knowledge of Data Structure – JSON
Previous coding experience / development background
Sound knowledge of any RDBMS
Knowledge of SOAP/XML is a plus
Comprehensive knowledge and hands-on experience in architecting solutions comprised of on-premise, cloud and hybrid scenarios
Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus
Soft Skills / Personal Characteristics
Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
Ability to effectively prioritize tasks and manage time, even under high-pressure situations
Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge
