Responsibilities:
Own overall responsibility for customer satisfaction.
Own all post-sales delivery (projects and support) for designated accounts, ensuring revenue recognition.
Lead projects end-to-end – from concept through design and implementation – coordinating partners for on-time, on-budget, quality delivery.
Build detailed work plans, schedules, estimates, tracking and status reports; manage priorities across customer activities.
Partner with Technical Support to meet SLAs, and with Sales/Product teams to drive business results and identify new opportunities.
Build strong customer relationships that support loyalty and business growth, in close collaboration with internal teams.
5+ years in project/technical account management in international software, telecom, or tech companies.
Strong technical knowledge of the telecom industry (network architecture, business processes, interfaces/protocols, service quality metrics).
Proven track record delivering complex projects, with strong planning, control, tracking and reporting.
Strong organizational, multitasking, and leadership/influencing skills; comfortable in multidisciplinary, multicultural teams.
Excellent analytical and problem-solving skills – able to zoom between big-picture and detail.
Strong relationship-building, negotiation, and diplomatic skills with stakeholders at all levels.
Excellent written and verbal communication/presentation skills.
Proven track record in using industry standard task tracking, project tracking and CRM solutions.
Advanced English; additional languages a plus.
Must be willing to undergo Security clearance.
