Key job responsibilities:
Lead triage, debug and root cause analysis of systems in our data centers.
Enhancing the ability to troubleshot issues and driving for closure of in-fleet problems.
Analyze customers` mode of work / requirements and provide resolutions accordingly.
Co-work with Annapurna Labs monitoring team and other root cause teams to improve quality and reliability of products operation in the fleet.
Provide Annapurna Labs ASIC design, SW development, QA and architecture teams information and requirements from customers fleet operation perspectives and represent the customer voice.
Drive and maintain trainings, quality documentation and collateral in order to improve in-fleet operation.
Design and define various tools and scripts to provide support to projects and customize it as per requirement.
Willing to travel per need few times a year.
Basic Qualifications:
– B.Sc. in Electrical Engineering, Computer Engineering or in related field.
– 8+ years Design / Debug Experience in at least one area – HW / FW / SW.
– 8+ years experience working with systems and experience with their SW, FW and HW components.
– Basic skills in scripting: Python / Bash etc.
Preferred Qualifications:
– Computer architecture knowledge.
– High-speed interfaces knowledge and debug capabilities- PCIe, Ethernet, DDR etc.
– Experience with server (x86 / ARM) design or architecture.
– Experience with operating systems, boot loaders, networking, and remote debugging.
