The Role:
The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process – from initial setup to ongoing support. Our team combines technical expertise with business orientation to deliver a seamless and effective experience. This role requires ability to work full time from Sunday to Thursday during US EST hours with some flexibility
Who You Are:
* You’re a people person with a strong sense of empathy for customers.
* You can read situations, understand team dynamics, and take initiative to get things done.
* You’re tech-savvy with a developer’s mindset and business-oriented, ensuring a positive customer experience.
* You have a customer-first mindset, ensuring their needs and experience are always your top priority.
What You’ll Actually Be Doing:
* Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.
* Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.
* Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.
Why You’ll Love Working Here:
* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first
Next Step:
Hit Apply!
What You Bring to the Table
* Native-level fluency in both English and Hebrew (written and verbal) – Must
* Ability to work full time from Sunday to Thursday during US EST hours with some flexibility – Must
* The ability to go the extra mile when necessary
* The ability to participate in an on-call roster – Must 3+ year experience in technical customer-facing support role – Must
* Coding experience (e.g., C#, Python, Java) or a development background.
* Ability to identify when processes need to be established or updated.
* Working knowledge of API integrations (REST API).
* Database experience with SQL queries and reading log files.
* Proficiency with CRM tools such as ServiceNow and Jira
* Familiarity with network concepts (e.g., firewalls), Postman, Kibana logs, Webhooks, Swagger
* Strong problem-solving skills, technical expertise, and ability to explain complex issues clearly to both technical and non-technical users.
* Experience in banking or fintech – An advantage
