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Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Product Manager, Value Realization, you will be tasked with being accountable for accelerating customer adoption and reducing time-to-value (TTV) across our product portfolio-driving measurable impact on Net Revenue Retention (NRR), expansion, and long-term customer outcomes. This leader partners closely with Product Management, UX, Documentation, Customer Success, Sales, RevOps, and Data/Analytics to institutionalize the strategy, processes, and instrumentation that ensure customers realize value quickly and consistently. This is a highly cross-functional leadership role, blending product strategy, customer outcomes, and operational rigor to create repeatable value realization motions at scale.
What Will You Do?
Primary responsibilities include:
Adoption strategy tied to Product OKRs
Partner with Product Management and Customer Success to prioritize and build adoption plans directly aligned to PM OKRs for key initiatives and product areas (e.g., flagship features/modules).
Define what adoption means per product area (activation milestones, key events, success criteria) and ensure teams execute against it.
Roll out adoption campaigns together with GTM partners (e.g., increasing usage, attaching add-ons)
Time-to-value and value realization outcomes
Establish and drive improvements to TTV through product changes, enablement, onboarding workflows, UX/docs improvements, and operational playbooks.
Identify bottlenecks in onboarding/implementation/configuration and prioritize fixes with the right stakeholders.
Partner with Customer Success and Product Management to exercise our NPI process and ensure capability uptake.
NRR and expansion levers
Translate NRR goals into concrete adoption/expansion priorities and initiatives at the product and feature level.
Partner with Pricing & Packaging leaders to identify and drive actions that improve uptake of add-ons and expansion paths.
Participate in NRR pilots to understand areas for improvement impacting our products.
Cross-functional value realization operating system
Build the artifacts and processes that consistently accelerate adoption (adoption playbooks, enablement kits, training, readiness checklists, release frameworks).
Institute standard internal reporting and operational rhythms (dashboards, weekly reviews, exec readouts).
Operationalize a company-wide product value realization framework: adoption → value → expansion.
Build and maintain dashboards that connect adoption signals to retention and revenue outcomes.
Partner with UX and Docs to prioritize customer experience and enablement improvements that reduce friction and accelerate value.
Collaborate with Product Analytics/Data to improve instrumentation, metering, and measurement quality.
Design in-product nudges/notifications and guided workflows to drive feature adoption.
Lead cross-functional programs and working groups; create clarity and accountability across stakeholders.
Influence roadmap and prioritization decisions through adoption insights and TTV bottleneck analysis.
Foster relationships with key customers and stakeholders at a strategic level to gain insights into their unique challenges and business goals. Leverage these insights to craft compelling business value cases for our delta offerings.