documentation is a core part of the product experience and a key driver of customer adoption. You will own documentation across multiple product areas, working closely with Product, R&D, and Customer Success to deliver clear, high-impact content.
Youll operate in rapid release cycles, collaborating with multiple stakeholders and managing parallel workstreams in a dynamic, evolving environment.
What Youll Do
Shape and scale best practices for technical communication
Leverage AI tools and automation to improve documentation workflows
Use data and user insights to continuously improve content effectiveness
Contribute to documentation strategy in a fast-growing, AI-driven company
Own end-to-end documentation for multiple product domains (typically working with 5-10 PMs simultaneously) across rapid 6-week release cycles
Create and maintain high-quality content including user guides, API docs, release notes, onboarding flows, and in-product microcopy
Leverage AI tools (e.g., Claude, internal automation workflows) to streamline writing, editing, research, and documentation operations
Identify opportunities to automate manual documentation workflows and continuously improve efficiency and scalability
Collaborate deeply with Product, Engineering, and Customer Success to translate complex technical concepts into clear, actionable content
Participate in feature design, demos, and implementation flows to build deep product understanding
Drive documentation quality through structured authoring, review processes, and alignment with product releases
Use analytics and user behavior insights to optimize content effectiveness and user experience
Contribute to evolving documentation strategy, standards, and best practices in a scaling organization
6+ years of experience as a Technical Writer in a B2B SaaS or enterprise software environment
Strong technical proficiency, with the ability to understand and document complex systems
Hands-on experience incorporating AI tools into documentation workflows (e.g., content generation, editing, automation) and using them to improve efficiency and scale
Experience leveraging analytics and user behavior insights (e.g., Pendo or similar tools) to improve documentation effectiveness and user experience
Strong command of structured authoring (Markdown, HTML, XML, or similar) and modern documentation tooling
Proven experience working in fast-paced environments with rapid release cycles and evolving requirements
Demonstrated ability to manage multiple stakeholders and parallel workstreams (e.g., working with several PMs simultaneously)
Excellent writing skills, with a proven ability to translate complex technical concepts into clear, concise, and user-focused content
Highly self-directed, with a strong sense of ownership and the ability to operate independently in a dynamic environment
Collaborative, positive, and solution-oriented mindset, with the ability to work effectively under pressure and adapt to changing priorities
Native or near-native English proficiency, with the ability to write clear, polished, and professional technical content; Hebrew proficiency required
