We are looking for an experienced Product Manager with a strong technical background to join and lead one of our squads in the IT Service Management (ITSM) domain
The ITSM domain is a core pillar of our all-in-one IT management platform. It enables MSPs and IT teams to manage ticketing, billing, contracts, SLAs, reporting, and automation workflows in a single unified system. This team plays a strategic role in driving operational efficiency and automation for thousands of IT professionals worldwide.
As a Product Manager in this team, you will shape the future of this critical product area and drive meaningful impact for our customers.
Responsibilities:
Lead and manage a cross-functional squad including developers, designers, and QA engineers.
Collaborate with stakeholders to understand market trends, user needs, and the competitive landscape, and inform product strategy and roadmap decisions.
Define and prioritize product requirements based on user feedback, data analysis, and internal stakeholder input.
Own the entire product lifecycle from concept to launch and beyond, ensuring product success and adoption.
Work closely with engineering, design, product analysts, customer success, marketing, and research teams.
The ITSM domain is a core pillar of our all-in-one IT management platform. It enables MSPs and IT teams to manage ticketing, billing, contracts, SLAs, reporting, and automation workflows in a single unified system. This team plays a strategic role in driving operational efficiency and automation for thousands of IT professionals worldwide.
As a Product Manager in this team, you will shape the future of this critical product area and drive meaningful impact for our customers.
Responsibilities:
Lead and manage a cross-functional squad including developers, designers, and QA engineers.
Collaborate with stakeholders to understand market trends, user needs, and the competitive landscape, and inform product strategy and roadmap decisions.
Define and prioritize product requirements based on user feedback, data analysis, and internal stakeholder input.
Own the entire product lifecycle from concept to launch and beyond, ensuring product success and adoption.
Work closely with engineering, design, product analysts, customer success, marketing, and research teams.
Requirements:
5+ years of experience as a Product Manager in a technical SaaS product environment.
Strong technical background and deep understanding of software development processes and methodologies.
Background as an R&D engineer or in equivalent technical roles.
Familiarity with AI-driven products, automation technologies, or a strong interest in leveraging AI to enhance product capabilities.
Proven track record of leading cross-functional teams and delivering high-quality software products.
Strong analytical and problem-solving skills with the ability to translate complex concepts into actionable product requirements.
Knowledge of IT service management systems and processes – a significant advantage.
Excellent communication and presentation skills.
Experience working in Agile environments.
Bachelors degree in Computer Science, Engineering, or a related field preferred.
5+ years of experience as a Product Manager in a technical SaaS product environment.
Strong technical background and deep understanding of software development processes and methodologies.
Background as an R&D engineer or in equivalent technical roles.
Familiarity with AI-driven products, automation technologies, or a strong interest in leveraging AI to enhance product capabilities.
Proven track record of leading cross-functional teams and delivering high-quality software products.
Strong analytical and problem-solving skills with the ability to translate complex concepts into actionable product requirements.
Knowledge of IT service management systems and processes – a significant advantage.
Excellent communication and presentation skills.
Experience working in Agile environments.
Bachelors degree in Computer Science, Engineering, or a related field preferred.
This position is open to all candidates.
