Internal platform and DevOps ownership: Developer experience, CI/CD, observability, reliability, and cost optimization.
Customer cloud integrations: Developing, maintaining, and supporting Infrastructure-as-Code and tooling that customers use to deploy and integrate the product into their own cloud environments.
This role blends hands-on engineering, cloud architecture, and customer-facing technical work, and requires strong Infrastructure-as-Code skills alongside the ability to collaborate with external teams.
Responsibilities:
Internal Platform & DevOps:
Design, develop, and maintain internal platform infrastructure and tooling that improves developer experience, application delivery, and operations.
Build and operate CI/CD pipelines for application and infrastructure deployments (e.g., GitHub Actions, ArgoCD), with a focus on fast, reliable feedback for developers.
Own observability and reliability for internal systems using tools such as Grafana, Datadog, Coralogix, OpenTelemetry, or similar, including metrics, logs, alerting, dashboards, and runbooks.
Lead FinOps and cost optimization initiatives across platform services and observability tooling.
Customer Cloud Integrations:
Develop and maintain Infrastructure-as-Code (Terraform, CloudFormation) that customers use to deploy and integrate the product into their cloud environments.
Design customer-deployable cloud architectures across AWS, Azure, and GCP, including networking (VPC/VNet, routing, NAT, PrivateLink / private endpoints) and security primitives.
Build and maintain deployment tooling (CLI tools, installers, templates, automation) to simplify customer setup and upgrades.
Act as a technical escalation point for customer deployment and integration issues, working closely with Solutions Engineering and Support.
Collaborate with external-facing teams (Customer Success, Solutions Engineering, Sales Engineering) on customer deployments and integrations, including participating in calls or troubleshooting sessions when needed, sometimes during US business hours.
Collaborate with customers on best practices for secure, reliable, and cost-efficient deployments.
Requirements:
Strong Kubernetes experience.
Strong experience with Terraform or similar Infrastructure-as-Code tools in production.
Experience deploying and supporting infrastructure in customer-owned cloud environments.
Solid understanding of cloud networking, IAM, and storage concepts.
Experience improving developer experience through tooling, automation, or platform abstractions.
Experience owning CI/CD, observability, and platform infrastructure.
Ability to write production-grade code or automation (Go, Python, Bash).
Comfortable working directly with external customers and customer-facing teams.
Strong communication skills and ability to explain complex infrastructure concepts clearly.
Nice to Have:
Multi-cloud experience (AWS, Azure, GCP).
Experience building or maintaining CLIs or deployment automation.
Experience with security and compliance requirements (SOC2, ISO, etc.).
