As a Senior Cloud Support Engineer in our Tel Aviv team, youll be a key technical partner for our customers, helping them get the most out of our companys GPU-powered infrastructure. Youll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience.
At our company, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you.
What Youll Be Working On:
Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
Be part of a 24/7 support rotation ensuring rapid response to critical issues.
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
Manage alert triage, support maintenance windows, and run node delivery testing.
Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.
At our company, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you.
What Youll Be Working On:
Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
Be part of a 24/7 support rotation ensuring rapid response to critical issues.
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
Manage alert triage, support maintenance windows, and run node delivery testing.
Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.
Requirements:
Bachelors degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role).
Strong CLI skills and comfort navigating Linux environments.
Experience using Git for collaboration and version management.
At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew.
Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana).
Familiarity with AWS, Azure, or GCP.
Clear, concise communicator with the ability to prioritize competing escalations.
Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN.
Bonus Points:
Experience with storage technologies such as NVMe, SSDs, and distributed storage systems.
Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF.
Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs.
Experience with automation tools or scripting languages.
Enjoy coaching teammates and sharing knowledge.
Passion for making technology more efficient and sustainable.
Bachelors degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role).
Strong CLI skills and comfort navigating Linux environments.
Experience using Git for collaboration and version management.
At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew.
Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana).
Familiarity with AWS, Azure, or GCP.
Clear, concise communicator with the ability to prioritize competing escalations.
Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN.
Bonus Points:
Experience with storage technologies such as NVMe, SSDs, and distributed storage systems.
Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF.
Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs.
Experience with automation tools or scripting languages.
Enjoy coaching teammates and sharing knowledge.
Passion for making technology more efficient and sustainable.
This position is open to all candidates.
