We are looking for a talented Renewal Manager to join our team in Israel. This role is critical to our customer retention and expansion strategy.
WHAT YOULL DO
Act as the sole renewal manager in Israel responsible for managing the renewal and upsell process for 150+ customers concurrently.
Run discovery calls with customers to identify current business challenges and objectives in order to position our products and services to achieve the customers goals.
Demonstrate drive and tenacity to navigate complex renewal discussions, securing renewals against various competitors or customer objections.
Identify at-risk renewal clients 6+ months before the renewal date and escalate to appropriate team members to mitigate contraction and churn within all accounts.
Handle the quote-to-close process for renewals 120 to 90 days in advance of the renewal due date.
Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts.
Partner with Israel GTM (Sales), leadership, and Customer Success to assess customer health and drive the appropriate renewal solution.
Collaborate cross-functionally with Legal and Deals Desk to create contract solutions for customers.
Develop and maintain strong relationships with our channel and alliance partners to identify and close joint opportunities.
WHAT YOULL DO
Act as the sole renewal manager in Israel responsible for managing the renewal and upsell process for 150+ customers concurrently.
Run discovery calls with customers to identify current business challenges and objectives in order to position our products and services to achieve the customers goals.
Demonstrate drive and tenacity to navigate complex renewal discussions, securing renewals against various competitors or customer objections.
Identify at-risk renewal clients 6+ months before the renewal date and escalate to appropriate team members to mitigate contraction and churn within all accounts.
Handle the quote-to-close process for renewals 120 to 90 days in advance of the renewal due date.
Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts.
Partner with Israel GTM (Sales), leadership, and Customer Success to assess customer health and drive the appropriate renewal solution.
Collaborate cross-functionally with Legal and Deals Desk to create contract solutions for customers.
Develop and maintain strong relationships with our channel and alliance partners to identify and close joint opportunities.
Requirements:
3+ years of experience in a SaaS revenue organization as Sales, CSM, or prior renewals team experience.
Proven track record of success and over-achievement of renewal quota in previous positions.
Hunter mentality to drive customer retention and expansion through identifying and capitalizing on upsell opportunities.
Ownership of direct customer engagement with varying customer contacts (CISO, Sec Engineers, Dev Ops) to drive exceptional customer experience
Deep understanding of SaaS offerings and pricing models.
Familiarity with systems: Salesforce, CPQ, IronClad, CS platforms.
Full professional fluency (written and verbal) in both English and Hebrew.
Highly collaborative with the ability to succeed in an entrepreneurial environment.
3+ years of experience in a SaaS revenue organization as Sales, CSM, or prior renewals team experience.
Proven track record of success and over-achievement of renewal quota in previous positions.
Hunter mentality to drive customer retention and expansion through identifying and capitalizing on upsell opportunities.
Ownership of direct customer engagement with varying customer contacts (CISO, Sec Engineers, Dev Ops) to drive exceptional customer experience
Deep understanding of SaaS offerings and pricing models.
Familiarity with systems: Salesforce, CPQ, IronClad, CS platforms.
Full professional fluency (written and verbal) in both English and Hebrew.
Highly collaborative with the ability to succeed in an entrepreneurial environment.
This position is open to all candidates.
