The NOC Team Leader responsibilities include optimization of current processes and tools to ensure smooth operations and effective collaboration and communication, as well as to train, manage and mentor the NOC engineers.
What You'll Do
Take active part in managing critical incidents from NOC perspective, including working with technical and business teams, and manage NOC workflows in these incidents.
Act as an escalation focal point within the NOC team, increasing NOC independence in technical areas.
Manage a growing team of NOC Engineers and their growth; Be in charge of the Engineers' professional level and constantly work to improve and develop it
Maintain and update NOC internal Knowledge Base and make sure it is up to date and well organized and accessible.
Improve NOCs monitoring and proactivity capabilities to achieve fast and accurate response to any issue.
Lead efforts for automating manual tasks such as auto-healing processes and routine tasks.
Lead processes of improvements within NOC based on incidents postmortems and data review.
Bachelors degree in Computer Science or a related technical field.
Minimum of 4 years of software development experience.
Proven ability to lead technical teams in a high-paced environment.
Mastery over programming and scripting (Python & Bash) for management. and automation tasks, such as configuration gathering, upgrades, log-parsing & analysis.
Hands-on experience with different operating systems, specifically Linux, and advanced troubleshooting techniques.
Experience working in Cloud & SaaS environments utilizing AWS, Jenkins, Coralogix, SQL.
