We are looking for a Technical Support representative to provide technical support to the company’s customers through phone and digital channels (chat / email / ticketing system).
Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs
Responsibilities:
• Provide phone and digital support to company customers
• Diagnose and resolve technical issues at various levels
• Guide and train users on systems and services
• Document support requests in CRM / Helpdesk systems
• Collaborate with internal teams to resolve complex issues
• Comply with service procedures, quality standards, and response times
