Description:
Lead, mentor, and develop IT team members while fostering a high-performance and service-oriented culture.
Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
MDM: Manage Windows endpoints through Microsoft Intune, including device configuration, compliance policies, application deployment, and lifecycle management.
Work closely with IT Procurement.
Run a high-class efficient help desk to support our hardworking end-users and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.).
Systems implementation and integration projects
Our technology stack includes:
Microsoft 365, Azure-based identity and access services, Microsoft Entra ID, Mac OS, Windows, networks (VLANs, firewalls),
Wi-Fi, Cloudflare ZTNA.
3+ years of hands-on IT experience in a modern enterprise environment.
Experience in an IT leadership role.
Experience mentoring team members or leading IT professionals.
Demonstrated experience leading IT projects, initiatives, or cross-functional efforts.
Excellent service mindset.
Extensive experience managing Windows endpoints in Microsoft Intune, including device provisioning, policy management, software deployment, and compliance enforcement. Experience supporting Mac devices is an advantage.
Experience with Microsoft Entra ID and Azure-based identity and access management services.
Experience with AI platforms administration.
Advanced enterprise network management and configuration (Wi-Fi & Ethernet, Corp & Guest, VLANs, APs, Switches, Firewalls).
Microsoft Entra ID and enterprise application management expertise
Identity & SSO protocols: SAML, OIDC, SCIM.
Software tools and other systems: Microsoft 365, JIRA, Salesforce, Teams, Cloudflare ZTNA
Familiarity with VC rooms setup and management.
Ability to lead implementation projects from the planning phase to production.
