We're looking for a hands-on IT Specialist to join our fast-paced team. The role includes maintaining local and cloud infrastructure (including AWS and local training servers), supporting employees, and managing IT assets and systems.
Responsibilities
Provide technical support for employees (hardware, software, and network issues – onsite and remote).
Prepare laptops and accounts for new hires, including system access, email setup, and HID cards.
Monitor and support local servers, AWS infrastructure, and network equipment.
Maintain office equipment (printers, webcams, conference systems) and ensure meeting rooms function properly.
Handle security camera systems and server room alerts (e.g., temperature anomalies).
Track, document, and manage IT inventory across offices and storage locations.
Conduct basic security and IT onboarding training for employees.
Personal Skills and Requirements:
A hands-on individual eager to contribute to and enrich our IT team.
Possesses a sense of urgency, agility, and a drive for achieving results in a lean environment.
Capable of learning new technologies quickly.
Minimum 3 years of experience in a similar role
Highly motivated self-learner with strong communication and interpersonal skills.
Pedantic, patient, and well-organized.
Availability for irregular hours and/or weekend work.
Technology Requirements:
Must Have:
Proficiency in servicing Windows, Ubuntu (18/20/22), and Mac OS.
Experience with hardware (laptops, servers, switches, webcams, conference systems, etc.).
Understanding of network protocols (TCP/IP, DNS, DHCP, FTP, VPN, SSH).
Basic knowledge of virtualization (VMWare, Xen), AWS environment, and Git.
Familiarity with web environments (Google Apps, Office 365), consumer systems (Amazon, Adobe), conference call systems (Google Meet, Zoom, Microsoft Teams), and Identity Management systems (JumpCloud, Okta).
Nice to Have:
Basic knowledge of Python, Linux bash, Docker.
Experience with monitoring systems (Grafana, Prometheus, Zabbix).
