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We're hiring a passionate IT Operations Engineer to join our global IT team! If you love modern tech, enjoy balancing hands-on support with global IT projects, and want to leverage AI & automation to streamline operations – come build the future of our IT with us!
The Impact Youll Make:
Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams
Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions
Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed
Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team
Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business
Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration
Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up
Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues
Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery
Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice
Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs
Help document and improve IT policies, procedures, and processes across systems
Help research, evaluate, and test new products, services, and automation ideas for the business
Support inventory management, budget tracking, and vendor relationships
We're hiring a passionate IT Operations Engineer to join our global IT team! If you love modern tech, enjoy balancing hands-on support with global IT projects, and want to leverage AI & automation to streamline operations – come build the future of our IT with us!
The Impact Youll Make:
Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams
Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions
Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed
Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team
Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business
Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration
Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up
Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues
Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery
Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice
Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs
Help document and improve IT policies, procedures, and processes across systems
Help research, evaluate, and test new products, services, and automation ideas for the business
Support inventory management, budget tracking, and vendor relationships
Requirements:
What Youll Bring to Us:
1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count)
Experience or solid working knowledge of supporting Windows and macOS devices
Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn
An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills)
A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus
Exposure to Google Workspace administration is an advantage
Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage
Familiarity with SharePoint is an advantage
Any exposure to on-premises to cloud migration projects is a plus
Familiarity with Atlassian products such as Jira and Confluence is an advantage
Experience working with IT support tickets against SLAs and KPIs
Awareness of IT security tools such as firewalls, EDR, and MDM
Comfortable working with remote and international teams
Good written and spoken communication skills in English
Ability to multitask and prioritise in a fast-moving, dynamic environment
A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies
What Youll Bring to Us:
1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count)
Experience or solid working knowledge of supporting Windows and macOS devices
Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn
An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills)
A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus
Exposure to Google Workspace administration is an advantage
Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage
Familiarity with SharePoint is an advantage
Any exposure to on-premises to cloud migration projects is a plus
Familiarity with Atlassian products such as Jira and Confluence is an advantage
Experience working with IT support tickets against SLAs and KPIs
Awareness of IT security tools such as firewalls, EDR, and MDM
Comfortable working with remote and international teams
Good written and spoken communication skills in English
Ability to multitask and prioritise in a fast-moving, dynamic environment
A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies
This position is open to all candidates.
