We are looking for an experienced IT Support specialist with high service awareness who will support 700+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.
What youll do:
Respond to requests for technical assistance (in-person, ticket system, Slack, email).
Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
Install and troubleshoot end user equipment, software and hardware .
Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
Provide guidance, assistance, and follow-up on employee questions and tech problems.
Follow IT procedures, logging all IT interactions and administering helpdesk software.
Set up and maintain IT multimedia systems.
What youll do:
Respond to requests for technical assistance (in-person, ticket system, Slack, email).
Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
Install and troubleshoot end user equipment, software and hardware .
Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
Provide guidance, assistance, and follow-up on employee questions and tech problems.
Follow IT procedures, logging all IT interactions and administering helpdesk software.
Set up and maintain IT multimedia systems.
Requirements:
At least 2 years of experience as a Help Desk/IT Support Specialist.
High service awareness, ability to work independently and strong communication and collaboration skills.
The ability to Identify and prioritize tasks.
Familiarity working with ticketing systems, remote support tools (e.g., TeamViewer), and hardware lifecycle management
Proficient in supporting modern workplace and collaboration tools (e.g.,Google Workspace Microsoft 365, Slack,) and troubleshooting Windows/Mac operating systems
Good understanding of user lifecycle provisioning, IdP administration (Entra ID), and access control concepts (SSO, GPO).
Familiarity with Mobile Device Management platforms for Windows and Mac (e.g., Intune, Iru, Apple Business Manager).
Experience using inventory platforms and managing software licenses across various departments (JetBrains, Adobe, Figma, Zoom,AI Tools, VPN).
Familiarity with hardware components (desktops, laptops) and basic networking.
Fluent Hebrew & English.
At least 2 years of experience as a Help Desk/IT Support Specialist.
High service awareness, ability to work independently and strong communication and collaboration skills.
The ability to Identify and prioritize tasks.
Familiarity working with ticketing systems, remote support tools (e.g., TeamViewer), and hardware lifecycle management
Proficient in supporting modern workplace and collaboration tools (e.g.,Google Workspace Microsoft 365, Slack,) and troubleshooting Windows/Mac operating systems
Good understanding of user lifecycle provisioning, IdP administration (Entra ID), and access control concepts (SSO, GPO).
Familiarity with Mobile Device Management platforms for Windows and Mac (e.g., Intune, Iru, Apple Business Manager).
Experience using inventory platforms and managing software licenses across various departments (JetBrains, Adobe, Figma, Zoom,AI Tools, VPN).
Familiarity with hardware components (desktops, laptops) and basic networking.
Fluent Hebrew & English.
This position is open to all candidates.
