The role of IT end point specialist will be focused on providing excellent Tier 2 Support to Strauss employees and lead the management and deployment of IT Endpoints, including desktops/ Laptops, Printers, Mobile Devices, V.C equipment and more.
Responsibility for standardizing endpoint configurations, supporting clients related endpoint issues, documenting systems/ KB articles, upgrading and maintaining systems, and exercising continual improvements. Also maintains inventory and manages endpoint life cycle. And managing client issues and resolving problem/ticket escalation from various teams, including helpdesk and support providers.
Responsibility for standardizing endpoint configurations, supporting clients related endpoint issues, documenting systems/ KB articles, upgrading and maintaining systems, and exercising continual improvements. Also maintains inventory and manages endpoint life cycle. And managing client issues and resolving problem/ticket escalation from various teams, including helpdesk and support providers.
Requirements:
Two years of experience in related fields
Proven work experience and strong troubleshooting skills across various technologies and MDM systems like SCCM & intune
Proven work experience and strong troubleshooting skills across various technologies. Including but not limited to, Windows OS, IOS, Android, endpoint devices hardware, Office 365, Active Directory, knowledge with Cloud Env is an advantage
Write, maintain, and review technical documentation and KBs
Two years of experience in related fields
Proven work experience and strong troubleshooting skills across various technologies and MDM systems like SCCM & intune
Proven work experience and strong troubleshooting skills across various technologies. Including but not limited to, Windows OS, IOS, Android, endpoint devices hardware, Office 365, Active Directory, knowledge with Cloud Env is an advantage
Write, maintain, and review technical documentation and KBs
This position is open to all candidates.
