abra Professional Services is looking for a Help Desk Support Representative to join our Information Systems Department. The role involves providing day-to-day technical support to company employees in a dynamic and technologically advanced environment. Job Description:
* Provide Tier 1 technical support to employees, both onsite and via remote access
* Troubleshoot hardware and software issues on end-user workstations and peripheral equipment
* Use remote support tools to diagnose and resolve technical problems
* Manage users and permissions in organizational systems using Active Directory (AD)
* Support and maintain VDI environments (virtual desktops)
* Work with information security systems and follow organizational security policies
* Document incidents, resolutions, and procedures in a ticketing system
* Collaborate closely with IT, System, and Information Security teams
* Provide Tier 1 technical support to employees, both onsite and via remote access
* Troubleshoot hardware and software issues on end-user workstations and peripheral equipment
* Use remote support tools to diagnose and resolve technical problems
* Manage users and permissions in organizational systems using Active Directory (AD)
* Support and maintain VDI environments (virtual desktops)
* Work with information security systems and follow organizational security policies
* Document incidents, resolutions, and procedures in a ticketing system
* Collaborate closely with IT, System, and Information Security teams
Requirements:
* Background experience from an organizational support center or as a PC technician within an organization (not a lab environment).
* Troubleshooting via remote takeover, including knowledge of remote connection tools/software.
* Managing permissions in monitoring/control systems through Active Directory (AD)
* Managing local permissions for systems that are not connected to AD.
* Experience working with VDI computers and information security systems
* Availability to work on Fridays at least twice a month (08:30–14:30), compensated with another day off during the same week.
* Background experience from an organizational support center or as a PC technician within an organization (not a lab environment).
* Troubleshooting via remote takeover, including knowledge of remote connection tools/software.
* Managing permissions in monitoring/control systems through Active Directory (AD)
* Managing local permissions for systems that are not connected to AD.
* Experience working with VDI computers and information security systems
* Availability to work on Fridays at least twice a month (08:30–14:30), compensated with another day off during the same week.
This position is open to all candidates.
