We're looking for a part-time Help Desk Specialist to provide first-line technical support and help ensure smooth day-to-day IT operations. You'll handle user issues, troubleshoot hardware and software problems, and support technical onboarding and offboarding- including account setup and access provisioning.
This is a great opportunity for someone early in their IT career to gain hands-on experience in a security-conscious, fast-moving environment.
This is an office-based role, 3 days a week (60%)- Sunday/Monday, Tuesday, and Thursday.
What You'll Do
Provide first-line IT support to employees locally and remotely
Troubleshoot issues with hardware, SaaS tools, software, network, and VPN
Set up and maintain employee devices and accounts using MDM and IDP tools
Manage onboarding and offboarding processes, including conducting orientation sessions
Maintain and support meeting room technology (displays, cameras, microphones)
Track IT assets and manage inventory
Maintain documentation and propose process improvements
Support light IT initiatives in spare time- such as user access reviews, policy updates, and process improvements
This is a great opportunity for someone early in their IT career to gain hands-on experience in a security-conscious, fast-moving environment.
This is an office-based role, 3 days a week (60%)- Sunday/Monday, Tuesday, and Thursday.
What You'll Do
Provide first-line IT support to employees locally and remotely
Troubleshoot issues with hardware, SaaS tools, software, network, and VPN
Set up and maintain employee devices and accounts using MDM and IDP tools
Manage onboarding and offboarding processes, including conducting orientation sessions
Maintain and support meeting room technology (displays, cameras, microphones)
Track IT assets and manage inventory
Maintain documentation and propose process improvements
Support light IT initiatives in spare time- such as user access reviews, policy updates, and process improvements
Requirements:
What We're Looking For
0-2 years of experience in end-user IT support, in-person (on-site)
Hands-on experience (or strong familiarity) with: Okta, Google Workspace, Office 365, Zoom, Slack, and other cloud-based tools
Basic understanding of IDP, Active Directory, and MDM services
Understanding of macOS and Windows operating systems
Excellent communication and customer service skills in both English and Hebrew
Strong proficiency in Microsoft Excel is a significant advantage
Detail-oriented, reliable, and comfortable working independently
Nice to Have
Experience with audio/visual hardware
What We're Looking For
0-2 years of experience in end-user IT support, in-person (on-site)
Hands-on experience (or strong familiarity) with: Okta, Google Workspace, Office 365, Zoom, Slack, and other cloud-based tools
Basic understanding of IDP, Active Directory, and MDM services
Understanding of macOS and Windows operating systems
Excellent communication and customer service skills in both English and Hebrew
Strong proficiency in Microsoft Excel is a significant advantage
Detail-oriented, reliable, and comfortable working independently
Nice to Have
Experience with audio/visual hardware
This position is open to all candidates.
