Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Requirements:
Availability for 24/7 shift work, including nights and weekends
Strong service orientation and customer-centric mindset
Proficiency in Office 365 and Excel
Fluency in English (reading, writing, and speaking) – mandatory
Excellent verbal and written communication skills
Previous experience in a support or call center – an advantage
Additional languages – an advantage
Technical background and affinity for the automotive field – an advantage
Availability for 24/7 shift work, including nights and weekends
Strong service orientation and customer-centric mindset
Proficiency in Office 365 and Excel
Fluency in English (reading, writing, and speaking) – mandatory
Excellent verbal and written communication skills
Previous experience in a support or call center – an advantage
Additional languages – an advantage
Technical background and affinity for the automotive field – an advantage
This position is open to all candidates.
