Ideal Candidate:
The ideal candidate will have a background as a practical Electrical Engineer or Electrical Engineer with a valid electrical license and comprehensive understanding of AC/DC, Low/Medium Voltage systems, networking and system controls. Proficiency in both Hebrew and English languages at a minimum of C1 level is required. The role will require on-call duty and the ability to oversee critical customer situations. Experience with Battery Storage solutions is highly beneficial, and a valid driving license is essential due to frequent travel requirements.
Responsibilities:
Serve as the primary interface between customers taking ownership of dispatched customer issues across various renewable energy solutions.
Provide comprehensive service and customer support during field visits or dispatches, running diagnosis on errors or technical problems.
Deliver on-site installation, repair, maintenance, testing tasks, upgrades, or rework activities for diverse renewable energy products.
Provide remote support to clients as needed.
Leading projects during commissioning and site acceptance services for various renewable energy solutions.
Adhere to operational procedures, processes, and practices consistently, ensuring compliance.
Follow applicable health and safety instructions and regulations for various renewable energy installations and services.
Maintain updated documentation, work instructions, and processes for existing and upcoming service contracts and agreements, including reports creation.
Education as practical Electrical Engineer or Electrical Engineer, with a robust understanding of AC/DC, Low/Medium Voltage systems, and valid electrical license- a must (3x250A or higher).
Experience in networking and system controls.
Strong team player with a proven track record of working effectively within a team.
Proficiency in both Hebrew and English languages at least at a C1 level.
Possession of a valid driving license.
Excellent human relations and communication skills.
Proven experience in handling customers in critical situations.
Out of the box thinker, curious to learn and solve problems.
Passionate about renewable energy products and cutting-edge technologies in energy storage systems.
On-call duty required.
Capability for a full-time on-site position.
