The Operations Lead is responsible for end-to-end execution of customer deployments, owning all non-engineering aspects of delivery across pilots, initial deployments, and scaled rollouts. This role operates within a cross-functional scrum led by a Field Deployment Engineer (FDE), ensuring projects are delivered on time, at quality, and at scale.
Responsibilities:
Own end-to-end deployment execution, including planning, timelines, and rollout strategy
Drive project plans, milestones, and execution tracking across multiple workstreams
Manage field operations, installers, vendors, and site readiness
Coordinate cross-functional teams (Engineering, Product, Sales, Customer Success)
Act as the operational point of contact for customers during deployments
Identify and mitigate risks, ensuring on-time delivery and high-quality execution
Own logistics and onsite readiness for pilots, deployments, and rollouts
Build scalable processes, templates, and best practices for deployment operations
5+ years in operations, program management, deployment, or delivery roles
Up to 30% travel
Fluent English – a must
Proven experience managing complex, cross-functional projects
Strong organizational and execution skills with attention to detail
Experience working with field operations or external vendors
Excellent communication and stakeholder management skills
Ability to thrive in fast-paced, dynamic startup environments
