We are looking for a hands-on cybersecurity expert to serve as a trusted technical advisor for our customers. In this role, you will leverage your in-depth knowledge of the cybersecurity landscape, our company platform, and security validation principles to lead technical deep-dives, guide remediation strategies, and ensure successful deployment. Acting as the bridge between the field and R&D, you will combine technical and problem-solving skills with strong communication abilities to drive platform adoption and enhance customer security maturity.
Roles & Responsibilities:
Demonstrate deep technical mastery of the company platform and its integration across customer networks, endpoints, authentication, and security controls.
Lead technical deep-dives with security teams (SOC, IR, Red/Blue) to review findings, explain and analyze attack vectors, and guide remediation based on real-world offensive techniques.
Provide end-to-end support for deployment, configuration, and complex troubleshooting, while advising on security risks, misconfigurations, and validation procedures.
Drive customer success, retention, and platform adoption by providing consistent technical guidance on cybersecurity trends and identifying opportunities for expanded use.
Act as the technical voice of the customer, channeling operational feedback and needs internally to Product, R&D, and Support teams.
Roles & Responsibilities:
Demonstrate deep technical mastery of the company platform and its integration across customer networks, endpoints, authentication, and security controls.
Lead technical deep-dives with security teams (SOC, IR, Red/Blue) to review findings, explain and analyze attack vectors, and guide remediation based on real-world offensive techniques.
Provide end-to-end support for deployment, configuration, and complex troubleshooting, while advising on security risks, misconfigurations, and validation procedures.
Drive customer success, retention, and platform adoption by providing consistent technical guidance on cybersecurity trends and identifying opportunities for expanded use.
Act as the technical voice of the customer, channeling operational feedback and needs internally to Product, R&D, and Support teams.
Requirements:
3+ years of hands-on cybersecurity experience (SOC, IR, PT, or Security Engineering)
2+ years of Linux administration (Ubuntu preferred).
Strong understanding of network security fundamentals (TCP/IP, routing, VPNs) and IT infrastructure, including OS internals, VMware, Ansible, and Docker.
Familiarity with offensive security principles, including attack techniques, and standard attack frameworks.
Proven ability to troubleshoot and analyze complex network and system issues within enterprise environments.
Strong customer-facing experience with the ability to explain complex technical concepts to varied audiences, guide conversations, and manage expectations.
Excellent communication, presentation, and documentation skills.
Valid drivers license with a willingness to travel periodically.
Ability to obtain (or currently hold) a high-level security clearance.
Preferred Skills:
Experience in Cloud Security (AWS, Azure, GCP) and scripting proficiency (Python, Bash).
Background in Sales Engineering or technical customer-facing roles; relevant certifications (OSCP, CRTO, GXPN) are an advantage.
3+ years of hands-on cybersecurity experience (SOC, IR, PT, or Security Engineering)
2+ years of Linux administration (Ubuntu preferred).
Strong understanding of network security fundamentals (TCP/IP, routing, VPNs) and IT infrastructure, including OS internals, VMware, Ansible, and Docker.
Familiarity with offensive security principles, including attack techniques, and standard attack frameworks.
Proven ability to troubleshoot and analyze complex network and system issues within enterprise environments.
Strong customer-facing experience with the ability to explain complex technical concepts to varied audiences, guide conversations, and manage expectations.
Excellent communication, presentation, and documentation skills.
Valid drivers license with a willingness to travel periodically.
Ability to obtain (or currently hold) a high-level security clearance.
Preferred Skills:
Experience in Cloud Security (AWS, Azure, GCP) and scripting proficiency (Python, Bash).
Background in Sales Engineering or technical customer-facing roles; relevant certifications (OSCP, CRTO, GXPN) are an advantage.
This position is open to all candidates.
