Were looking for a Customer Success Manager to work closely with our top Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoys working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for solutions.
This role will report to the Team Manager, Client Services.
Why is this role so crucial ?
The Customer Success Manage Enterprise is a key player on the Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the largest Enterprise clients , and help them extract real business value using our solutions is essential to keeping clients engaged for years.
This role will report to the Team Manager, Client Services.
Why is this role so crucial ?
The Customer Success Manage Enterprise is a key player on the Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the largest Enterprise clients , and help them extract real business value using our solutions is essential to keeping clients engaged for years.
Requirements:
Solid understanding and experience in digital marketing
At least 5 years Client-facing experience in a customer success role, with planning and execution capabilities
Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients).
Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.
Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.
Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.
Self-motivated, proactive, ownership mindset and results-oriented.
At least 5 years experience as an analyst/consulting/digital marketing (SEO, PPC, media planning).
Solid understanding and experience in digital marketing
At least 5 years Client-facing experience in a customer success role, with planning and execution capabilities
Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients).
Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.
Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.
Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.
Self-motivated, proactive, ownership mindset and results-oriented.
At least 5 years experience as an analyst/consulting/digital marketing (SEO, PPC, media planning).
This position is open to all candidates.
