wee are leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of our companys platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth-by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
Key Responsibilities
* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion.
* Lead and execute customer implementations.
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs.
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI.
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage.
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention.
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.
Key Responsibilities
* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion.
* Lead and execute customer implementations.
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs.
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI.
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage.
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention.
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.
Requirements:
* 6+ years of proven experience as a Customer Success Manager in a SaaS company.
* Strong customer-facing skills with excellent verbal and written communication.
* Experience leading onboarding and implementation projects.
* Comfort leading workshops, technical training sessions, and customer presentations.
* Proven experience with CRM systems ( salesforce, HubSpot, Dynamics) and API integrations.
* Solid understanding of sales, revenue, and business processes.
* Ability to act as a trusted advisor to senior stakeholders and C -level executives.
* Strong problem-solving skills with a proactive, can-do mindset.
* Ability to work effectively in a fast-paced, dynamic environment.
* Bachelors degree (preferably in a technical or engineering field).
* Fluency in English, both written and verbal.
* 6+ years of proven experience as a Customer Success Manager in a SaaS company.
* Strong customer-facing skills with excellent verbal and written communication.
* Experience leading onboarding and implementation projects.
* Comfort leading workshops, technical training sessions, and customer presentations.
* Proven experience with CRM systems ( salesforce, HubSpot, Dynamics) and API integrations.
* Solid understanding of sales, revenue, and business processes.
* Ability to act as a trusted advisor to senior stakeholders and C -level executives.
* Strong problem-solving skills with a proactive, can-do mindset.
* Ability to work effectively in a fast-paced, dynamic environment.
* Bachelors degree (preferably in a technical or engineering field).
* Fluency in English, both written and verbal.
This position is open to all candidates.
