Responsibilities:
Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Investigate and resolve our cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.
Requirements:
4-5 years of proven technical customer-facing experience doing Technical Post-Sales as a CSE / TAM / Support Engineer / PS or a similar role.
Demonstrated expertise with Linux, Docker and Kubernetes.
Hands-on experience with Cloud environments (AWS, Azure, GCP).
Familiarity with DevOps/DevSecOps methodologies.
Knowledge of CI/CD, Configuration Management tools, IaaS, and Cloud IAM.
Strong troubleshooting and root cause analysis skills.
Exceptional communication and presentation skills with English fluency at a native level.
Advantages:
Experience working in the Cyber Security or DevOps domains.
Experience supporting SaaS platforms in production environments.
Understanding of security domains: Identity Providers (Okta, Ping), Certificate & Key Management (PKI, KMS, Encryption), Privileged Access Management (PAM), HSMs.
Scripting or light programming skills (Python, Bash, or similar).
Experience leading technical business reviews and strategic check-ins, communicating ROI, and delivering success plans clearly and credibly.
