We are looking for a Customer Success Engineer to join our global Customer Success team! Based in Tel Aviv, Israel, this person will play a key role as the central technical partner for our customers. From onboarding new clients, helping reach their initial desired value promptly, to ensuring they achieve continuous, measurable value from the Optibus platform at every stage of their journey.
Our CSEs are Optibus subject matter experts who bridge the gap between customer business goals and our technology. They guide our customers towards value realisation, including adoption of the platform, strategic technical enablement, solution design, integrations, running workshops, providing technical coaching, and collaborating cross-functionally across the business to drive long-term customer success. You will work closely with our wider team, including Support, PMO, in addition to Revenue (including Account Managers AMs and Pre-sales Engineers), Product, R&D, and other cross-functional departments.
This is a role with a strong client-facing component. Youll be expected to spend at least three days per week working from a local Optibus office or on-site with customers.
Our CSEs are Optibus subject matter experts who bridge the gap between customer business goals and our technology. They guide our customers towards value realisation, including adoption of the platform, strategic technical enablement, solution design, integrations, running workshops, providing technical coaching, and collaborating cross-functionally across the business to drive long-term customer success. You will work closely with our wider team, including Support, PMO, in addition to Revenue (including Account Managers AMs and Pre-sales Engineers), Product, R&D, and other cross-functional departments.
This is a role with a strong client-facing component. Youll be expected to spend at least three days per week working from a local Optibus office or on-site with customers.
Requirements:
Proven experience and measurable success in client-facing roles within SaaS (ideally vertical), with either B2B and/or B2G experience.
Proven track record of building strong relationships within a client portfolio with their technical and non-technical teams.
Exceptional ability to manage time-based projects, prioritize effectively, and drive technical outcomes across multiple client engagements simultaneously.
Outstanding verbal and written communication skills in English and Hebrew (fluency in Portuguese, Spanish, German, and/or Italian is very desirable!).
Proven experience of adaptability in fast-paced start up/scale up environments.
(Very) nice to have: experience in transit, public transportation, CAD/AVL, and/or ITS.
Please submit your CV in English for consideration!
Proven experience and measurable success in client-facing roles within SaaS (ideally vertical), with either B2B and/or B2G experience.
Proven track record of building strong relationships within a client portfolio with their technical and non-technical teams.
Exceptional ability to manage time-based projects, prioritize effectively, and drive technical outcomes across multiple client engagements simultaneously.
Outstanding verbal and written communication skills in English and Hebrew (fluency in Portuguese, Spanish, German, and/or Italian is very desirable!).
Proven experience of adaptability in fast-paced start up/scale up environments.
(Very) nice to have: experience in transit, public transportation, CAD/AVL, and/or ITS.
Please submit your CV in English for consideration!
This position is open to all candidates.
