We are looking for an experienced Customer Program Manager lead the full customer lifecycle and serve as the central coordination point between customers and all internal teams.
This role is responsible for consolidating all customer interfaces with the company and ensuring tight cross-functional synchronization across R&D, Product Management, Application Engineering, Customer Support, DevOps, and Operations.
The ideal candidate is a proactive communicator, a trusted customer advocate, and a strategic operator who thrives in complex technical environments and can navigate both internal and external stakeholders to ensure smooth, high-quality delivery.
Responsibilities:
Customer Engagement & Program Ownership:
Serve as the primary point of contact for strategic customers throughout their lifecycle – from design-in through post-production support.
Understand customer goals, challenges, and timelines to ensure aligned execution and a seamless experience.
Drive customer program planning, including defining milestones, deliverables, and success criteria.
Lead regular customer business reviews, providing status updates, risk assessments, and mitigation plans.
Translate customer requirements into actionable plans for internal teams.
Cross-Functional Execution:
Coordinate across R&D, Product, Application, DevOps, and Support teams to ensure timely delivery and issue resolution.
Ensure cross-team synchronization on program priorities, dependencies, and customer commitments.
Track deliverables, escalate blockers, and ensure proactive risk management.
Represent the customer voice internally, advocating for prioritization when needed.
Lifecycle Management & Continuous Improvement:
Oversee ongoing customer support and ensure continuous satisfaction and retention.
Identify opportunities for improvement in processes, tools, and communication between teams and customers.
Establish and monitor KPIs, dashboards, and post-mortem reviews for program health and performance.
Stakeholder Communication:
Deliver concise, data-driven communications to internal and external stakeholders.
Build trust-based relationships with customer executives and internal leadership.
Manage expectations through clear reporting, structured updates, and outcome-based communication.
This role is responsible for consolidating all customer interfaces with the company and ensuring tight cross-functional synchronization across R&D, Product Management, Application Engineering, Customer Support, DevOps, and Operations.
The ideal candidate is a proactive communicator, a trusted customer advocate, and a strategic operator who thrives in complex technical environments and can navigate both internal and external stakeholders to ensure smooth, high-quality delivery.
Responsibilities:
Customer Engagement & Program Ownership:
Serve as the primary point of contact for strategic customers throughout their lifecycle – from design-in through post-production support.
Understand customer goals, challenges, and timelines to ensure aligned execution and a seamless experience.
Drive customer program planning, including defining milestones, deliverables, and success criteria.
Lead regular customer business reviews, providing status updates, risk assessments, and mitigation plans.
Translate customer requirements into actionable plans for internal teams.
Cross-Functional Execution:
Coordinate across R&D, Product, Application, DevOps, and Support teams to ensure timely delivery and issue resolution.
Ensure cross-team synchronization on program priorities, dependencies, and customer commitments.
Track deliverables, escalate blockers, and ensure proactive risk management.
Represent the customer voice internally, advocating for prioritization when needed.
Lifecycle Management & Continuous Improvement:
Oversee ongoing customer support and ensure continuous satisfaction and retention.
Identify opportunities for improvement in processes, tools, and communication between teams and customers.
Establish and monitor KPIs, dashboards, and post-mortem reviews for program health and performance.
Stakeholder Communication:
Deliver concise, data-driven communications to internal and external stakeholders.
Build trust-based relationships with customer executives and internal leadership.
Manage expectations through clear reporting, structured updates, and outcome-based communication.
Requirements:
5-10 years of experience in Program Management or Customer Success roles in a semiconductor industry.
Proven experience in customer-facing roles, managing large-scale or strategic accounts.
Strong understanding of product development, integration, and support lifecycles.
Excellent communication, presentation, and stakeholder management skills.
Proficiency in tools such as Jira, Confluence, PowerBI, MS Project, and CRM systems.
Ability to work effectively within matrix organizations and influence without authority.
Strong analytical and problem-solving mindset.
Bachelor's degree in Engineering, Computer Science, or related field (Masters or PMP a plus).
Experience in a fast-paced, start-up-like environment preferred.
5-10 years of experience in Program Management or Customer Success roles in a semiconductor industry.
Proven experience in customer-facing roles, managing large-scale or strategic accounts.
Strong understanding of product development, integration, and support lifecycles.
Excellent communication, presentation, and stakeholder management skills.
Proficiency in tools such as Jira, Confluence, PowerBI, MS Project, and CRM systems.
Ability to work effectively within matrix organizations and influence without authority.
Strong analytical and problem-solving mindset.
Bachelor's degree in Engineering, Computer Science, or related field (Masters or PMP a plus).
Experience in a fast-paced, start-up-like environment preferred.
This position is open to all candidates.
