We built a platform that builds businesses. From launching and managing to growing a business, we are the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a our plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, were turning the process of starting, managing, and growing a business into a better experience; were simplifying the business journey. We believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
Responsibilities:
* Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
* Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
* Monitor submission progress closely, updating and communicating statuses to customers on time.
* Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
* Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
* Build positive relationships with customers, driving satisfaction, and building long-term loyalty.
Responsibilities:
* Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
* Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
* Monitor submission progress closely, updating and communicating statuses to customers on time.
* Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
* Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
* Build positive relationships with customers, driving satisfaction, and building long-term loyalty.
Requirements:
* Demonstrated precision and attention to detail in manual operations.
* Exceptional written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
* Proficient in navigating online platforms for efficient status tracking and management.
* Proactive problem-solving abilities, capable of multitasking and thinking creatively to resolve issues effectively.
* Empathetic and patient, with the ability to understand and address customer needs with empathy and care.
Nice-to-haves:
* Previous experience in customer support roles, demonstrating a track record of excellence in customer service.
* Familiarity with business formation processes and experience in tracking submission statuses.
* Proficiency in additional languages to enhance communication and better serve our diverse customer base.
* Strong interpersonal skills, with a passion for building connection and fostering positive relationships with customers.
* Demonstrated precision and attention to detail in manual operations.
* Exceptional written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
* Proficient in navigating online platforms for efficient status tracking and management.
* Proactive problem-solving abilities, capable of multitasking and thinking creatively to resolve issues effectively.
* Empathetic and patient, with the ability to understand and address customer needs with empathy and care.
Nice-to-haves:
* Previous experience in customer support roles, demonstrating a track record of excellence in customer service.
* Familiarity with business formation processes and experience in tracking submission statuses.
* Proficiency in additional languages to enhance communication and better serve our diverse customer base.
* Strong interpersonal skills, with a passion for building connection and fostering positive relationships with customers.
This position is open to all candidates.
