We are seeking an experienced Cross-Platform Solution Architect to join our Customer Success Solutions Architect team. In this pivotal role, youll develop a deep expertise in the ecosystem- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a Cross-Platform CSA, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the Platform roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Act as a trusted advisor to customers, Implementation Managers, and CSMs, providing expert guidance across our HCM platform and supporting complex, cross-platform use cases.
Design scalable, end-to-end solutions that connect multiple modules, advising on best practices for setup, scaling, adoption, data quality, and engagement.
Lead strategic customer conversations, translating business needs into practical, value-driven solutions and guiding customers on ongoing optimization.
Partner closely with Product and R&D to amplify the Voice of the Customer, turning insights and usage patterns into actionable product feedback and supporting new feature releases.
Build scalable frameworks, enablement programs, and best practices that drive consistent delivery, improve efficiency, and enhance customer outcomes.
As a Cross-Platform CSA, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the Platform roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Act as a trusted advisor to customers, Implementation Managers, and CSMs, providing expert guidance across our HCM platform and supporting complex, cross-platform use cases.
Design scalable, end-to-end solutions that connect multiple modules, advising on best practices for setup, scaling, adoption, data quality, and engagement.
Lead strategic customer conversations, translating business needs into practical, value-driven solutions and guiding customers on ongoing optimization.
Partner closely with Product and R&D to amplify the Voice of the Customer, turning insights and usage patterns into actionable product feedback and supporting new feature releases.
Build scalable frameworks, enablement programs, and best practices that drive consistent delivery, improve efficiency, and enhance customer outcomes.
Requirements:
4+ years of experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, Technical Consultant, Customer Engineer, or a senior HR Operations role (e.g., HR Systems Lead or Bob Administrator), preferably within the HR Tech or SaaS space, with hands-on ownership of HR platforms and processes.
Strong HR domain knowledge with practical understanding of core HR business processes, including employee lifecycle management, onboarding and offboarding, performance and compensation cycles, organizational structures, and people-related workflows.
Mandatory experience working with HR systems in a SaaS environment, either as a platform owner, implementer, consultant, or solution architect, designing solutions that balance customer needs with platform scalability.
Customer-centric problem solver with a passion for understanding customer challenges and translating them into scalable, end-to-end solutions across HR domains and stakeholders.
Cross-functional collaborator, able to bridge technical and non-technical stakeholders and partner effectively with Product, Customer Success, and Enablement teams.
Strategic and proactive mindset, aligning short-term solution design with long-term platform resilience, scalability, and product direction.
Strong analytical and problem-solving skills, with the ability to navigate ambiguity, connect data, processes, and technology, and provide clear, actionable recommendations.
Bonus
Deep understanding of the HiBob ecosystem and its application within a SaaS environment.
Familiarity with common HRIS systems such as Workday, SuccessFactors, Oracle, or similar platforms.
Knowledge or practical experience with AI technologies and their application in business or HR contexts.
Experience influencing product direction, contributing to roadmap discussions, or partnering closely with Product teams.
4+ years of experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, Technical Consultant, Customer Engineer, or a senior HR Operations role (e.g., HR Systems Lead or Bob Administrator), preferably within the HR Tech or SaaS space, with hands-on ownership of HR platforms and processes.
Strong HR domain knowledge with practical understanding of core HR business processes, including employee lifecycle management, onboarding and offboarding, performance and compensation cycles, organizational structures, and people-related workflows.
Mandatory experience working with HR systems in a SaaS environment, either as a platform owner, implementer, consultant, or solution architect, designing solutions that balance customer needs with platform scalability.
Customer-centric problem solver with a passion for understanding customer challenges and translating them into scalable, end-to-end solutions across HR domains and stakeholders.
Cross-functional collaborator, able to bridge technical and non-technical stakeholders and partner effectively with Product, Customer Success, and Enablement teams.
Strategic and proactive mindset, aligning short-term solution design with long-term platform resilience, scalability, and product direction.
Strong analytical and problem-solving skills, with the ability to navigate ambiguity, connect data, processes, and technology, and provide clear, actionable recommendations.
Bonus
Deep understanding of the HiBob ecosystem and its application within a SaaS environment.
Familiarity with common HRIS systems such as Workday, SuccessFactors, Oracle, or similar platforms.
Knowledge or practical experience with AI technologies and their application in business or HR contexts.
Experience influencing product direction, contributing to roadmap discussions, or partnering closely with Product teams.
This position is open to all candidates.
