What you will be responsible for:
* Own billing setup for new customers, including subscriptions, invoicing, and assisting with payment collection
* Keep subscriptions accurate throughout the customer lifecycle: upgrades, changes, pauses, and cancellations
* Send invoices on time and handle credits, adjustments, and discrepancies
* Be the billing point of contact for customers, resolving inquiries and following up on overdue accounts
* Work closely with Customer Success, Sales, and Operations on billing-related requests
* Maintain clean, audit-ready records across our billing and CRM systems (Zoho, salesforce )
* Spot manual steps that can be automated and help build smarter billing processes
The top candidate will also have:
* Relevant academic degree in Business, Finance, Economics etc.
* Experience with subscription billing platforms (e.g. Zoho, Stripe)
* Experience with CRM platforms for case and account management ( salesforce a plus)
* Background in automotive
* Exposure to collections or AR processes
* 1-3 years in a billing, finance ops, or subscription management role
* Experience from a B2B SaaS company – strong advantage
* Strong attention to detail and a process-first mindset.
* High energy, can-do attitude with a service-oriented approach to customers and internal teams
* Comfortable working across CRM and billing platforms, and quick to pick up new tools
* Proficient in Google Suite and specifically Google Sheets / Excel
* Native-level English to communicate directly with US-based customers
* Flexibility for US-hours overlap when needed
* Excellent multitasking and prioritization
* High level of trust to handle sensitive financial data and customer information with discretion
