Were looking for a highly motivated and organized Client Service Representative to join our IL B2B team.
The position includes responding to the various inquiries of the company's business customers via Email and phone on day-to-day issues.
As part of the job –
Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email and phone
Examining and verify pricing details to ensure accuracy.
Manage and resolve customer complaints professionally and efficiently.
Provide support to Sales Managers and Account Managers to facilitate smooth operations.
Collaborate with various departments within the company to address customer needs and streamline processes.
The position includes responding to the various inquiries of the company's business customers via Email and phone on day-to-day issues.
As part of the job –
Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email and phone
Examining and verify pricing details to ensure accuracy.
Manage and resolve customer complaints professionally and efficiently.
Provide support to Sales Managers and Account Managers to facilitate smooth operations.
Collaborate with various departments within the company to address customer needs and streamline processes.
Requirements:
Proven experience in customer service, preferably in a B2B environment.
Quick learner with the ability to adapt to new tools and processes.
Capable of thriving in a fast-paced, high-pressure environment.
Strong service orientation and problem-solving skills.
Excellent written and verbal communication skills in both Hebrew and English.
Proficiency in computer applications (An advantage – Experience working with CRM systems, Salesforce, SAP)
Good knowledge of Excel (SUM ,COUNT ,VLOOKUP, Pivot).
Proven experience in customer service, preferably in a B2B environment.
Quick learner with the ability to adapt to new tools and processes.
Capable of thriving in a fast-paced, high-pressure environment.
Strong service orientation and problem-solving skills.
Excellent written and verbal communication skills in both Hebrew and English.
Proficiency in computer applications (An advantage – Experience working with CRM systems, Salesforce, SAP)
Good knowledge of Excel (SUM ,COUNT ,VLOOKUP, Pivot).
This position is open to all candidates.
